To get help faster, include
- Your Windows version (Settings → System → About) and the SofaDeck version.
- Your phone model and browser (for example "iPhone 15, Safari" or "Pixel 8, Chrome").
- What you expected, what happened instead, and a screenshot if you can.
- For Pro license questions, the email address you used at checkout — never your card details.
Many connection problems are covered in the setup troubleshooting section. Security reports: put "Security" in the subject line — see security.
Answers that might save you an email
- Phone can't reach the PC? Both must be on the same network, Windows should treat your home Wi-Fi as a Private network, and SofaDeck needs to be allowed through Windows Firewall on Private networks. Guest Wi-Fi and mobile data won't work.
- Voice not working? Allow microphone access when the phone's browser asks. Chrome on Android and Safari on iPhone are the most reliable. The voice commands page lists what SofaDeck understands.
- Windows SmartScreen warning? The download page explains it and shows how to check the installer's SHA-256 checksum first.
- Free or Pro? The Pro page compares them. Pro is a one-time purchase, not a subscription.
What happens after you write
We reply by email, usually within a couple of working days. Bug reports go straight into our list for the next release, and we'll tell you when a fix ships — you'll also see it on the changelog. Feature ideas are read and grouped; the most requested ones shape what we build next. For press, partnerships or anything else about Dixon App Studio, use the same address.
Dixon App Studio LLC · dixonappstudio.com